Returns & refunds

14-day cancellation window

For most online goods, UK consumers can cancel within 14 days after delivery without giving a reason. Contact support before sending an item back so the return can be identified and processed correctly.

Faulty goods

UK consumer law may provide remedies such as a refund, repair or replacement when goods are faulty or do not match the contract. The two-year product warranty does not replace statutory rights.

How to contact us

• Email support@voltnest.co.uk with your order reference and a short description. Photos can help with a fault.
• Support will confirm the next steps and provide a return address where needed.
• Keep the product in reasonable condition and retain the packaging where possible.

Refunds

Approved refunds should normally be sent through the original payment method. Confirm the final processing times and return-cost rules with the seller and payment provider before publishing.